Frequently Asked Questions
Everything you need to know about powering your home with GenerLink.
What is the GenerLink Hybrid Transfer Switch?
The GenerLink is a UL-listed socket-mounted transfer switch that provides a safe and easy way to connect a portable generator to your home's electrical system without the need for extension cords inside the house.
How long does shipping take for my order?
Standard ground shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout if you require faster delivery for emergency preparation.
Can I install the GenerLink system myself?
No, for safety and compliance with local utility regulations, the GenerLink must be installed by a licensed electrician or an authorized utility technician as it involves pulling the electric meter.
What is your return policy for GenerLink systems?
We offer a 30-day return policy for unused, unopened units in their original packaging. Please note that a restocking fee may apply, and shipping costs for returns are the responsibility of the customer unless the unit is defective.
Is my generator compatible with the GenerLink system?
GenerLink is compatible with most portable generators that have a 120/240V AC output and a 30-amp or 50-amp plug. Please check our compatibility guide or contact support to ensure your specific model is supported.
What kind of warranty comes with the product?
All GenerLink systems come with a standard 7-year manufacturer's warranty covering defects in materials and workmanship under normal use and service.