Returns & Exchanges
At GenerLink, we stand behind our hybrid transfer switch systems and offer a 30-day return policy for unused equipment in its original packaging. We aim to ensure your home backup power setup is seamless and meets all safety standards.
Request Authorization
Contact our support team to obtain a Return Merchandise Authorization (RMA) number before shipping any hardware back to our facility.
Secure Packaging
Place the GenerLink unit and all included power cords in the original protective foam and heavy-duty box to prevents damage during transit.
Ship the Unit
Affix the provided return label or use a trackable shipping service to send the package to our quality control center for inspection.
Inspection and Refund
Once our technicians verify the unit's integrity and serial number, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing